Pricing

Two ways to run healthcare research.

Enterprise for in-house teams running studies on the Carevoices platform. Full Service for teams that want research-grade output without adding to their workload. Compliance posture (BAA, HIPAA Safe Harbor, US data residency, Sunshine Act) included by default on both.

Enterprise

Custom — annual subscription

For in-house research, insights, and brand teams running studies themselves on the Carevoices platform.

Platform capabilities

  • Verified clinician panel — license + NPI + employer + behavioral fingerprint, 10k+ panelists across 50+ specialties
  • AI-moderated voice, video, and chat interviews — multi-lingual across 50+ languages
  • Always-on listening — fielding starts the same week the brief is locked, no per-project procurement
  • Dedicated Customer Success Manager and study design support
  • Custom interview guide development with your team
  • Multi-brand and multi-team workspace management
  • SSO, SCIM, and advanced security controls
  • Priority support with dedicated personnel

Compliance posture

  • BAA executed on every healthcare engagement
  • HIPAA Safe Harbor de-identification on every transcript
  • US data residency — AWS / GCP US regions only, no model training on customer data
  • Sunshine Act / Open Payments handling for HCP honoraria
  • Stimuli pre-approval workflow (pharma-required for promotional/CME content)
  • Auto identifier-stripping with audit trail
  • SOC 2 Type II — in evidence collection. Letter of audit attestation available under NDA.
  • IRB-ready documentation package on request
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Most teams

Full Service

Custom — per engagement or annual

Share a brief — we handle everything. Our healthcare research team runs the study end-to-end.

What's included

  • Share a brief — we handle everything from there
  • End-to-end study design with our healthcare research team
  • Recruiting, screening, and panel management on your behalf
  • AI moderation calibrated to your therapeutic area, with human researcher oversight
  • Findings report, debrief readout, and stakeholder presentation delivered
  • Quarterly trackers, advisory boards, and KOL deep-dives run continuously
  • Ideal for teams who want research-grade output without adding to their workload
  • All Enterprise compliance posture included by default

Compliance posture

Everything in Enterprise — BAA, HIPAA Safe Harbor de-identification, US data residency, Sunshine Act handling, stimuli pre-approval workflow, and the IRB-ready documentation package.

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Why switch

Built for healthcare regulatory reality

The structural differences between Carevoices and incumbent qualitative research vendors (M3 Global Research, Sermo, ZoomRx). Compliance and verified-panel posture is architecture here, not retrofit.

Incumbent vendors Carevoices
Time to first interview 4–8 weeks (RFP → recruit → moderate) Same week the brief is locked
Compliance posture BAA negotiated per-project BAA standing on every engagement
Panel verification Self-attested specialty + NPI License + NPI + employer + behavioral fingerprint
AI-respondent fraud defense Manual moderator screening AI-on-AI fraud detection — moderator probes for AI-assisted respondents
Engagement model Project-by-project commissioning Always-on listening — run any study type within the subscription
Identifier stripping Manual transcript review Automated PHI redaction with audit trail
Modalities Voice or text, single language Voice + video + chat, 50+ languages
Stimuli pre-approval Out of scope or custom workflow Built-in workflow for promotional and CME content

Side-by-side comparisons

M3 Global Research Global physician panel + tracker programs vs. Carevoices → Sermo Physician community + ad-hoc qual vs. Carevoices → ZoomRx Pharma-focused panel + survey programs vs. Carevoices → Dscout Mobile diary + UX research vs. Carevoices → Listen Labs AI-moderated consumer research vs. Carevoices → User Interviews UX recruitment marketplace vs. Carevoices →

"We were CROs competing on speed alone, but patient research was the bottleneck — we would quote 8-week timelines while sponsors went to bigger firms in the US and Europe. Carevoices changed the math. We ran 1,203 patient interviews in 48 hours for one sponsor, with HIPAA-grade de-identified transcripts delivered straight into our analysis stack, and the AI moderator went deeper than our human moderators on the first round. Sponsors come to us specifically now because we can do depth research at scale — 34% recruitment uplift, 52% retention. We can now compete globally because of Carevoices."

Stephane Nyombaire, CEO, Nivella Health

Pricing FAQs

Common questions

Pricing depends on study type, panelist tier (general nurse vs. specialty physician vs. KOL), turnaround, and compliance package depth. We anchor on the value our customers get — the 8 differentiators (verified panel, faster insights, deeper insights, always-on listening, flexible recruitment, multi-lingual, multi-modal, qual at scale) — not on dollar amounts. Most pricing conversations close in under 30 minutes on a demo call, with a binding quote within 48 hours.
Enterprise is for in-house research, insights, and brand teams who want to run studies themselves on the Carevoices platform — your researchers design the guide, launch fielding, and analyze in your own stack. Full Service is for teams that want research-grade output without adding to their workload — share a brief, our healthcare research team handles study design, fielding, moderation oversight, and the final readout. Both tiers include the full compliance posture (BAA, HIPAA Safe Harbor, US data residency, Sunshine Act handling).
Yes. The platform includes a stimuli pre-approval workflow (pharma-required for any promotional or CME content), Sunshine Act / Open Payments handling for HCP honoraria, and BAA on every engagement. Top-20 pharma-grade compliance posture is the default, not a tier upgrade.
Yes. Honoraria scale by specialty — general nurse → specialty nurse → NP/PA → primary care MD → specialty MD → KOL. For standard panelist tiers, honoraria are included in the engagement. For KOL, rare-specialty, or hospital-executive panelists, honoraria are pass-through at cost with line-item transparency on the quote.
Yes. You can use Carevoices' verified clinician panel (10k+ panelists, license + NPI + employer + behavioral fingerprint), bring your own panel, or blend the two in the same study. There's no surcharge for bring-your-own — the platform is panel-agnostic.
Productized studies (advisory research, message validation, concept testing) typically deliver in 2–3 weeks from brief lock to final readout. Quarterly trackers and always-on listening engagements are annual contracts with rolling fielding. Most enterprise engagements are 12-month subscriptions.
HIPAA-compliant by default with BAA on every healthcare engagement. SOC 2 Type II is in active evidence-collection — letter of audit attestation available to qualified prospects under NDA. HITRUST CSF and ISO 27001 are on the 2026–2027 roadmap. We do not currently claim 21 CFR Part 11 capability for FDA submissions.
Book a 30-minute demo. We'll walk through your research backlog, identify which engagement fits, and give you a sample compliant deliverable to evaluate before any commitment. For enterprise multi-year subscriptions or RFP responses, use the Contact Sales path on the demo page.
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We'll walk through your specific research backlog, identify which tier fits, and price the engagement on the call. Most pricing conversations close in 30 minutes.

30-min with founder
Book a Demo

Walk through your research backlog and see a sample compliant deliverable.

For enterprise + RFP
Contact Sales

Multi-year subscriptions, RFP responses, or top-20 pharma procurement.