Healthcare buyers have spent two years trying to retrofit consumer-research tools for regulated environments. Carevoices was purpose-built for healthcare from day one — with the 4-Layer Compliance Stack pharma and hospital procurement actually requires.
Available today on every healthcare engagement, included in every contract. The four layers compound — together they form the procurement-cleared compliance posture that legacy AI research tools structurally cannot match.
We sign a Business Associate Agreement with every healthcare customer. Standard, included in every contract for healthcare engagements. Available on request before you sign. Custom BAA terms accommodated when your legal team needs them. Audit rights and breach notification provisions match HHS guidance.
Your interview data is never used to train models. Never logged for analytics. Never shared with third parties. Pipeline is purpose-built for HIPAA-grade handling — not retrofit from a consumer-research stack. AI moderator processes audio and video without persistent storage of raw PHI. Customer data is firewalled from any model training pipelines.
Every transcript we deliver has identifiers stripped using HIPAA Safe Harbor methodology. All 18 HIPAA identifiers automatically detected and redacted before transcripts reach your team. Custom identifier rules per study. Re-identification key held by Carevoices under BAA, never shared. Expert determination de-identification available on request.
All data stored, processed, and transmitted within US AWS and GCP regions. Confirmed in writing in your contract. We do not route data through international processing. Backups also US-region locked. No cross-border data transfers, even for AI processing. Region commitments included in the BAA appendix.
We will not claim certifications we don't yet hold. If your procurement requires a certification we don't have, talk to us — we'll tell you the timeline and offer a documented compensating control if appropriate.
The detailed methodology, checklists, and statutory references behind each layer of the compliance stack. Written for pharma compliance, hospital legal, and procurement teams running vendor reviews.
The 12-item Business Associate Agreement checklist pharma compliance teams use to disqualify research vendors — and why generic AI research tools fail most of them.
→The 18 HIPAA identifiers, the Safe Harbor methodology, and what most generic AI research tools get wrong about transcript de-identification.
→Where Protected Health Information surfaces — screener, recordings, transcripts, panel lists — and the architectural controls every research vendor needs at each point.
→The Common Rule generalizable-knowledge test, the QI exemption framework, and the practical determination healthcare insights teams use to decide whether a study needs IRB review.
→How research vendors should structure NPI capture, FMV-justified honoraria, and CMS-format export to support sponsor Open Payments reporting.
→PNAS 2025 research shows AI bots evade legacy fraud detection 99.8% of the time. The methodology Carevoices uses to catch AI-mediated research respondents.
→Washington MHMDA, California CMIA, New York SHIELD, and the consumer health provisions in TX/VA/CO/OR/CT/UT privacy statutes — the state-law overlay every multi-state research vendor needs.
→Bring your compliance team on the call. We walk through BAA terms, identifier stripping methodology, US data residency, and Sunshine Act handling on the demo.
Walk through BAA terms, identifier stripping, and US data residency on the call
Multi-year subscriptions, RFP responses, or top-20 pharma procurement
